Associate Manager, B2B Sales support
Core
Supervise daily activities of a Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs).
Role type
Associate Manager, B2B Sales Support
Builds
Client support operations and team performance
Domain
B2B Sales Operations
Deliverable
dashboards & analysis
Required skills
Team supervision, Performance management, SLA adherence, KPI alignment, Succession planning, Cross-functional collaboration, Escalation resolution, Operational reviews
Responsibilities
Supervise day-to-day activities of a team of Sales Support, Monitor and review performance metrics and staff-related matters, Conduct regular performance reviews with team members, Identify and develop succession plans for potential leaders, Facilitate management meetings and team huddles, Lead internal operational reviews and alignment meetings with clients and sales counterparts, Collaborate with cross-functional teams to optimize processes and systems, Maintain clear and timely communication with sales support teams and clients