Customer Service Representative (Danish - speaking) - Remote - FA02
Core
Handle customer inquiries, create orders, and provide technical assistance for fashion industry clients via phone and CRM.
Role type
Customer Service Representative (Bilingual Danish/English)
Builds
Customer support interactions and order management for fashion brands
Domain
Fashion retail / Customer Support
Deliverable
client delivery
Required skills
Danish (fluent), English (advanced), CRM navigation, SAP system usage, order creation, delivery time estimation, basic product knowledge, first-level technical support
Preferred skills
Business or commercial education, contact center experience, technical field interest
Technologies
CRM agent portal, SAP
Responsibilities
Handle calls through CRM agent portal, Create quotations and orders via SAP system, Expedite and communicate expected delivery times to customers, Offer basic product advice to individual customer needs, Provide first level technical assistance to help customers identify their requirements for products and services, Call back customers
Seniority
Individual Contributor