Customer Service Representative (French - Speaking) - On Site AM03
On-site · Spain
Core
Handle incoming customer contacts via telephone, email, chat, or automated alerts to solve user demands and ensure SLA compliance.
Role type
Customer Service Representative
Builds
Customer support interactions for clients in the Sport Clothing industry
Domain
Technology services / Sport Clothing
Deliverable
client delivery
Required skills
Bilingual French and English, customer care skills, call management, SLA adherence, problem resolution
Preferred skills
Ability to listen and understand customer needs, ownership of call resolution
Technologies
Call management systems
Responsibilities
Handle incoming customer contacts via telephone, email, chat, or other automated alerts; Log call details onto call management systems and provide response and resolution within SLA; Maintain service and product knowledge; Ensure contractual SLA is maintained