Customer Service Representative (Italian - Speaking) - On Site AM03
Core
Handle incoming customer contacts via telephone, email, chat, or automated alerts to solve user demands and ensure resolution within SLA.
Role type
Customer Service Representative
Builds
Customer support interactions for clients in the Sport Clothing industry
Domain
Technology services / Sport Clothing
Deliverable
client delivery
Required skills
Italian language proficiency, English language proficiency, customer care skills, call management, SLA adherence
Responsibilities
Handle incoming customer contacts via multiple channels, log call details onto management systems, maintain service and product knowledge, ensure contractual SLA is maintained
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