Customer Service Representative (Norwegian - Speaking) - Remote - AM03
Core
Handle incoming customer contacts via telephone, email, chat, or automated alerts to solve user demands and ensure resolution within SLA.
Role type
Customer Service Representative
Builds
Customer support operations for brands in the Sport Clothing industry
Domain
Technology services / Sport Clothing retail
Deliverable
client delivery
Required skills
Bilingual proficiency in Norwegian and advanced English, active listening, problem-solving, SLA adherence, call management
Preferred skills
Customer care skills, ownership mindset, ability to escalate calls
Technologies
Call management systems
Responsibilities
Handle incoming customer contacts via telephone, email, chat, or other automated alerts; Log call details onto call management systems; Maintain service and product knowledge; Ensure contractual SLA is maintained
Seniority
Individual Contributor
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