Customer Service Representative (Dutch - speaking) - On-site - Sport Clothing Industry AM03
Core
Handle incoming customer contacts via telephone, email, chat, or automated alerts to solve user demands and ensure resolution within SLA.
Role type
Customer Service Representative
Builds
Customer support operations for sport clothing brands
Domain
Sport Clothing Industry
Deliverable
client delivery
Required skills
Bilingual proficiency in Italian and advanced Dutch, English proficiency, customer care skills, ability to listen and understand customer needs, ownership of call resolution or escalation
Preferred skills
None stated
Technologies
Call management systems
Responsibilities
Handle incoming customer contacts via telephone, email, chat, or other automated alerts; Log call details onto call management systems; Maintain service and product knowledge; Ensure contractual SLA is maintained
Seniority
Individual Contributor
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