Customer Success Specialist - Spanish
Core
Develop customer relationships to promote retention and loyalty, ensuring assigned customers achieve expected business outcomes with Maersk logistics solutions.
Role type
Customer Success Specialist (Sales Support)
Builds
Long-term trusting relationships with high-volume customers to drive adoption, usage, and business value.
Domain
Global logistics and supply chain
Deliverable
client delivery
Required skills
Account management execution, commercial knowledge, contract renewal management, sales support, reporting activities, escalation handling, MS Office proficiency (Excel, Word, Outlook, PowerPoint)
Preferred skills
Bachelor's degree in Logistics/Supply Chain, experience in similar support areas
Technologies
MS Office suite
Responsibilities
Continually assess customer progress toward goals; resolve customer challenges by leveraging cross-company resources; manage CAT allocation and ocean/logistics contract renewals; communicate service or rate changes to accounts; assist with account planning and goal setting; support team special projects, training, and reporting; act as backup for Senior Customer Success Partners and Managers.
Seniority
Individual Contributor, entry-to-mid level