Operations Manager I
Core
Supervise Team Leaders and ensure Client Service Level Agreements and financial expectations are achieved.
Role type
Operations Manager
Builds
Operational performance and client service delivery
Domain
Business Operations / Client Services
Deliverable
dashboards & analysis
Required skills
Team leadership, Financial forecasting, Budgeting, Performance management, Client relationship management, Operational reporting, Staff training, Conflict resolution, Cross-functional collaboration
Responsibilities
Coach and supervise Team Leaders, Analyze and maintain Client Service Level Agreements, Maximize revenue generation through data collection and forecasting, Manage operational reports, Create and maximize relationships with client partners, Provide leadership to ensure consistent administration of company policies, Conduct regular one-on-ones with direct reports, Resolve employee relation issues, Participate in cross-functional meetings to drive continuous improvement, Implement best practices and evaluate staffing needs, Attend business reviews with the client.