Sr. ServiceNow Engineer
Core
Design, build, and enhance enterprise ServiceNow solutions across ITSM, ITOM, SPM, HAM, and SAM modules to automate operations and improve user experience.
Role type
Senior ServiceNow Platform Engineer
Builds
Custom workflows, automation, UI policies, business rules, integrations, and enhanced core ServiceNow modules
Domain
IT Service Management / Enterprise Software Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform development, JavaScript, HTML/CSS, Glide API, REST/SOAP API integration, ServiceNow module configuration (ITSM/ITOM/SPM/HAM/SAM), business analysis, stakeholder engagement, platform operations, root-cause analysis
Preferred skills
ServiceNow certifications (CSA, CIS-ITSM, CIS-ITOM, CIS-SPM, CAD), Service Mapping, Performance Analytics, Orchestration, Service Portal, UI Builder, Flow Designer, Business Analyst/Product Owner experience
Technologies
ServiceNow, JavaScript, HTML, CSS, Glide API, REST, SOAP, Web Services, MID Server, IntegrationHub
Responsibilities
Design and implement customized workflows and integrations; Partner with stakeholders to translate requirements into technical specifications; Provide Tier 2/3 support and perform root-cause analysis; Support platform upgrades and instance management; Identify automation opportunities to reduce technical debt
Seniority
Senior, hands-on IC
