Customer Support Specialist
Core
Responding to customer inquiries and complaints via phone, text, and social media to ensure high satisfaction and resolve conflicts.
Role type
Customer Support Specialist
Builds
Customer experience and resolution for used car sales and finance services
Domain
Automotive retail and financial services
Deliverable
client delivery
Required skills
Problem solving, conflict management, empathy, attention to detail, verbal and written communication, performance goal management
Preferred skills
Passion, goal orientation, emotional resilience, teamwork
Responsibilities
Responding to inquiries and complaints promptly, interacting with customers through multiple communication channels, researching customer concerns across business lines, managing customer conflict under pressure, meeting performance goals, assisting with legal settlements, identifying trends to improve business processes
Seniority
Individual Contributor, entry to mid-level