Customer Service Team Member (Days, Full Time)
Hybrid
Core
Respond to customer queries via phone, email, live chat, and social media, handling complaints and escalating issues as necessary.
Role type
Customer Service Team Member
Builds
Exceptional customer experience for a digital bank
Domain
FinTech / Banking
Deliverable
client delivery
Required skills
Phone communication, email communication, live chat support, social media support, complaint handling, issue escalation, process improvement, IT navigation
Responsibilities
Provide exceptional customer service via phone, email, live chat and social media; Responding to customer complaints and escalating issues as necessary; Supporting a continuous improvement ethos within the contact centre; Actively seeking to improve processes and workflows.