Customer Account Specialist
Core
Independently owns assigned customer portfolios and serves as the primary point of contact for customer requirements, order execution, and issue resolution in the packaging and supply chain industry.
Role type
Customer Account Specialist
Builds
Customer commitments and order fulfillment for major global companies
Domain
Packaging and Supply Chain
Deliverable
client delivery
Required skills
Customer relationship management, order management, inventory management, issue resolution, cross-functional coordination, data accuracy, risk identification
Preferred skills
ERP systems, customer management systems, Microsoft Excel, SharePoint, packaging/manufacturing industry experience
Technologies
ERP systems, customer management systems, Microsoft Excel, SharePoint
Responsibilities
Process customer orders and maintain accurate account data, coordinate activities across Operations, Planning, Supply Chain, Sales, and Finance, monitor customer commitments and proactively identify risks, resolve routine customer and operational issues, prepare business reports, support pricing requests and account maintenance
Seniority
Mid-level, independent contributor
