Customer Success Manager
Core
Manage customer orders, forecasts, and inventory while coordinating between Sales, Supply Chain, and internal teams to ensure delivery and product development alignment.
Role type
Customer Success Manager (Operations & Supply Coordination)
Builds
Order fulfillment, inventory visibility, and cross-functional project tracking
Domain
Manufacturing / Supply Chain / Sales Operations
Deliverable
product features
Required skills
Order management, inventory monitoring, forecast management, cross-functional coordination, ERP system usage, Excel proficiency, stakeholder communication
Preferred skills
Priority ERP experience, new product development (NPD) project tracking
Technologies
Priority ERP, Excel
Responsibilities
Manage customer orders and monitor delivery schedules in Priority ERP; Maintain customer contact and monitor inventory levels and demand; Update and follow up on customer forecasts; Support Sales Managers with order and risk updates; Track new product development milestones and coordinate stakeholders; Ensure collaboration between Sales, Planning, Supply Chain, Manufacturing, and R&D