Royal Canin-Customer Excellence Supervisor
Core
Supervise customer service operations, monitor KPIs, and drive continuous improvement for order management and claims processing.
Role type
Customer Excellence Supervisor
Builds
Optimized customer service processes and performance insights
Domain
Pet food retail / Customer Operations
Deliverable
dashboards & analysis
Required skills
KPI monitoring, order management, claims processing, process design, cross-functional collaboration, project planning
Preferred skills
Data analysis, logistics understanding, system testing support
Responsibilities
Monitor KPIs for customer service team activities, establish communication to optimize performance, prepare external communications on supply chain disruptions, support daily operations and drive improvements, lead continuous improvement projects, support internal system testing and troubleshooting