BDS Product Senior Analyst
Core
Functional and technical expert in Service Management Operations focused on CRM products, leading design, development, deployment, and support to business users.
Role type
Senior Product Analyst (Service Management & CRM)
Builds
CRM products and Financial Operations services
Domain
Financial Services / IT Service Management
Deliverable
product features
Required skills
Service Management, CRM product expertise, Agile/DevOps, Vendor management, Technical design, Automation, Problem Management, Change management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage business demand including CIPs, projects, and major incidents; Collaborate on transformational programs from design to go-live; Manage service and development metrics with 3rd party vendors; Translate business requirements into IT solution specifications; Execute technical design, development, and configuration for Financial Operations products; Identify and develop automation opportunities; Propose improvements via Problem Management; Document solutions for global supportability; Assist with change management and releases; Collaborate with global stakeholders from operations to director level.
Seniority
Senior, hands-on IC
