CRM Sales and Service Functional Consultant (f/m/div.)
Core
Provide support for Sales and Service Cloud implementation, testing, and user training for end-users across multiple regions.
Role type
CRM Functional Consultant (Sales & Service)
Builds
SAP C4C (Sales and Service Cloud) implementations and support processes
Domain
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
CRM implementation experience, Support process management, Data quality management, Testing (UAT/Regression), Documentation creation, Data import management, Agile methodology, JIRA, Advanced Excel, Cross-functional collaboration
Preferred skills
SAP C4C expertise, Salesforce, Microsoft Dynamics 365, Oracle CRM
Technologies
SAP C4C, Salesforce, Microsoft Dynamics 365, Oracle CRM, JIRA, Excel
Responsibilities
Support Product Owner and C4C Team, Communicate with business roles to support implementation, Create and maintain training documentation, Deliver trainings to end-users, Conduct testing activities (User Dept, Regression, UAT, Integration), Cooperate with technical department for bug fixing, Manage data imports, Document processes and interfaces, Perform data quality checks
Seniority
Mid-level, hands-on IC
