HealthCare Administrative Associate, Family Medicine - Vinton
Core
Performs administrative, scheduling, registration, and customer service functions to ensure efficient and effective patient care delivery in a family medicine setting.
Role type
Healthcare Administrative Associate
Builds
Patient care delivery workflows
Domain
Healthcare / Family Medicine
Required skills
Patient registration, scheduling, multi-line phone management, insurance eligibility verification, payment collection, medical records maintenance, charge entry, coding support, EMR system usage, data entry, Microsoft Office proficiency
Preferred skills
Medical terminology knowledge, multitasking, attention to detail
Responsibilities
Performs front office functions including patient registration, scheduling, check-in, and check-out processes; Manages multi-line phone systems, screens calls, and routes messages appropriately; Maintains accurate patient demographic, insurance, and eligibility information; Collects co-payments, deductibles, and other payments and balances daily transactions; Coordinates referrals and obtains insurance authorizations as required; Maintains and organizes medical records in compliance with regulatory standards; Performs charge entry, coding support, and resolves billing-related issues; Uses electronic medical record systems for scheduling, reporting, and documentation; Provides directions and assistance to patients and visitors; Maintains reports, databases, and spreadsheets and performs basic data analysis; Supports administrative functions including correspondence, reports, and meeting materials; Assists with event coordination, scheduling logistics, and departmental projects; Performs basic clinical support tasks under supervision as assigned; Assists team members and training as needed