Consumer Care Specialist (m/w/d)
Core
Provide expert consumer advice on pet nutrition and products across multiple channels to strengthen trust between the company, pet owners, and partners.
Role type
Consumer Care Specialist (Customer Support & Community Management)
Builds
Trust and brand loyalty for Royal Canin pet nutrition products
Domain
Pet care / Animal nutrition
Deliverable
client delivery
Required skills
Expert knowledge of pet nutrition, crisis management, CRM/Social-CRM tools, community management, stakeholder relationship building, proactive problem solving
Preferred skills
Experience with AI/tech implementation, independent work, empathy
Technologies
CRM systems, Social-CRM tools, AI technologies
Responsibilities
Provide expert advice to pet owners and partners via various channels; Build and maintain trusting relationships with internal stakeholders (Marketing, Science, Digital); Handle inquiries and complaints to ensure smooth resolution; Lead reactive community management on social channels; Utilize CRM tools to track contacts and drive improvements; Support team efficiency projects including testing new technologies.
Seniority
Individual Contributor