Consumer Care Specialist (m/w/d)
Core
Provide expert consumer care and product advice to pet owners and partners across multiple channels to strengthen trust and brand loyalty.
Role type
Consumer Care Specialist
Builds
Trust-based relationships between the company, pet owners, and partners
Domain
Pet nutrition and consumer relations
Deliverable
client delivery
Required skills
Expert product knowledge, crisis management, CRM/social-CRM tool proficiency, proactive project participation
Preferred skills
AI/technology affinity, stakeholder relationship building
Responsibilities
Provide expert product advice to pet owners and partners; Build and maintain trust-based relationships; Handle inquiries and complaints to ensure consumer satisfaction; Lead reactive community management on social channels; Utilize CRM technologies to track interactions and drive improvements; Contribute to team efficiency projects including testing new technologies or AI.
Seniority
Individual Contributor