IT Support Specialist, Collaboration & Events
Core
Deliver technical support for conference room technology, unified collaboration services, desktop support, and endpoint management to ensure smooth meetings and events for the Ohio Technology Consortium and Ohio Department of Higher Education.
Role type
IT Support Specialist (A/V and Desktop)
Builds
Stable A/V and collaboration environments for meetings and events
Domain
Higher Education Technology / Audiovisual Production
Required skills
Desktop support (Windows, Mac), A/V system configuration and troubleshooting, Endpoint management, Hardware and software diagnostics, User training, Documentation
Preferred skills
ITSM platform experience, Biamp and Shure microphone configuration, Endpoint management tools (Ivanti EPM, Neurons, JAMF)
Technologies
Windows, Macintosh, Ivanti EPM, Neurons, JAMF, Biamp, Shure
Responsibilities
Configure and maintain A/V systems at two sites, Provide on-site support for special events and meetings, Diagnose and resolve hardware and software issues, Develop and maintain documentation, Deliver technical support for Windows, Mac, and mobile platforms
Seniority
Individual Contributor - Specialized (S2)
