GUEST SERVICES REPRESENTATIVE
Core
Greet, direct, and assist patients and guests at a healthcare facility, managing patient flow from entry to service areas and handling concierge services.
Role type
Guest Services Representative
Builds
Patient flow management and facility operations
Domain
Healthcare
Deliverable
product features
Required skills
Patient registration, Notary acts, conflict de-escalation, shuttle transportation coordination, facility tour coordination, computer terminal usage, office equipment proficiency
Preferred skills
Hospital experience, basic typing skills
Responsibilities
Manage patient flow from point of entry to service area; Direct and check in patients using Epic, Spark, and other programs; Perform business and concierge services including Notary assistance and mail routing; De-escalate situations with displeased patients; Conduct facility tours for students and staff; Verify and plan shuttle transportation for incoming patients.