Guest Experience Executive
Core
Manages daily operations of the Executive Club Lounge, delivering F&B services, Concierge services, and personalized guest care from pre-arrival to post-departure.
Role type
Guest Experience Executive (Lounge Operations)
Builds
Seamless guest journey and personalized hospitality experiences at the Executive Club Lounge
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Supervisory functions, staff rostering, room assignment, requisition order, basic training, coaching, problem solving, Opera (PMS) knowledge, multi-tasking, time management
Preferred skills
Second language communication, interpersonal skills, computer skills, adaptability to change
Responsibilities
Supervise and direct the Guest Experience team, manage Pullman Singapore Orchard guest experience flow, accommodate guest needs and requests, work with all departments for seamless service, train and motivate colleagues
Seniority
Mid-level, hands-on IC