Export Customer Service Officer - CDI (F/H/X)
Core
Coordinate and optimize daily export customer service operations for Royal Canin, ensuring on-time delivery and supply chain efficiency.
Role type
Senior Customer Service Coordinator (Export)
Builds
Export order fulfillment and supply chain processes for pet nutrition products
Domain
Pet nutrition / FMCG / Supply Chain
Deliverable
product features
Required skills
ERP systems (Navision, SAP), international trade processes, KPI management, stakeholder communication, incident resolution, meeting facilitation
Preferred skills
Prior experience in customer service or supply chain, English fluency
Technologies
Navision, SAP, Microsoft Office
Responsibilities
Monitor and manage team performance KPIs (orders, calls, admin, claims), prepare internal and external client communications on supply, support Customer Service Officers in daily operations and continuous improvement projects, serve as primary contact during peak activity periods, lead activity review meetings, act as local Key User for ERP (Navision) including testing and incident support