Sr. Analyst, Human Resources Service Centre
Core
Administer HR programs and services for a region, answering employee and manager inquiries, resolving issues, and processing operational requests.
Role type
Senior HR Service Analyst
Builds
HR service delivery and operational processes for a regional workforce
Domain
Human Resources / Financial Services
Deliverable
client delivery
Required skills
HR policy knowledge, HR systems proficiency, data management, case management, process improvement, onboarding/offboarding execution, background screening, right-to-work verification
Preferred skills
College or University degree in HR, relevant HR work experience
Technologies
HR Portal, case management systems, call tracking systems
Responsibilities
Respond to and counsel employees/managers on HR policies, processes, and systems; Process HR requests including org changes, compensation updates, and employment verifications; Execute operational processes like onboarding, offboarding, and background checks; Escalate complex matters to subject matter experts; Act as a training resource for junior analysts
Seniority
Senior, hands-on IC
