Major Incident Commander, Principal
Core
Lead enterprise-wide response to critical technology incidents impacting business operations and regulatory obligations, serving as central command authority during crises.
Role type
Senior IC Major Incident Commander
Builds
Restored services and operational resiliency for global financial services clients
Domain
Financial Services / IT Service Management / Enterprise Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Crisis leadership, ITIL-based incident management, cross-functional team coordination, executive communication, root cause analysis, automation strategy, regulatory compliance, global stakeholder management, service restoration planning
Preferred skills
Financial services domain expertise, Enterprise Command Center experience, Disaster Recovery frameworks, AIOps, predictive analytics, enterprise incident review board leadership
Technologies
Azure, AWS, Google Cloud, Linux, Unix, Windows Server, Oracle, SQL Server, PostgreSQL, MySQL, VMware, Hyper-V, ServiceNow, Active Directory, Entra ID
Responsibilities
Command end-to-end lifecycle of major incidents and business-critical outages; Facilitate high-pressure incident bridge calls with technical teams and vendors; Drive automation and tooling enhancements to reduce MTTR; Develop standardized runbooks and incident response playbooks; Provide executive-level communications and business impact assessments; Partner with Problem Management to identify root causes and preventive actions
Seniority
Senior, hands-on IC with strategic oversight
