BDS Product Service Owner
Core
Own the operational health, performance, and lifecycle management of applications within the assigned portfolio to ensure services meet availability, performance, SLA, and customer satisfaction targets.
Role type
Senior IC Product Service Owner (IT Service Management)
Builds
Global application portfolio services for business stakeholders
Domain
IT Service Management / Enterprise Application Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT Service Management, application lifecycle management, stakeholder management, vendor management, incident management, service level agreement (SLA) management, budget monitoring, regulatory compliance
Preferred skills
eCommerce platform support, ITIL processes, Agile/Scrum/DevOps methodologies, application security knowledge, cloud platforms, SaaS applications, Salesforce, SAP, Dynamics NAV, HighRadius
Technologies
Salesforce, SAP, Dynamics NAV, HighRadius
Responsibilities
Own operational health and lifecycle of assigned application portfolio; Act as primary point of contact for operational support and major incidents; Manage relationships with business leaders and technology teams; Govern third-party vendors to ensure service quality; Support application roadmap planning and modernization; Monitor service risks and drive mitigation plans.
Seniority
Senior, hands-on IC