Senior Manager, EMEA Benefits Operations
Core
Oversee and manage the delivery of diverse employee benefits (health, welfare, retirement) across 24 markets in Europe and Middle East, driving process streamlining and automation.
Role type
Senior Manager, Benefits Operations
Builds
Operationalized benefit offerings and streamlined processes for employees in EMEA
Domain
Human Resources / Benefits Administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Benefit expertise (health, welfare, retirement), Leadership of regional teams, Project Management, Data analytics, AI user skills, Vendor management
Preferred skills
Stakeholder management, Communication and presentation skills
Technologies
Workday, ServiceNow, Mercer Darwin
Responsibilities
Provide benefits subject matter expertise and assign tasks; Focus on data metrics to ensure SLA delivery and identify automation opportunities; Lead projects including open enrollments and regional initiatives; Ensure robust compliance controls for audits; Collaborate on operationalizing benefit offerings to reduce manual actions; Oversee regional escalations and support resolution; Manage regional knowledge documents; Uphold high-quality standards in benefit operations
Seniority
Senior, hands-on IC with team leadership