Customer Success Agent
Remote · from United States
Core
Resolve customer inquiries and support sales initiatives for Scholastic Book Fairs via phone, email, and other channels.
Role type
Customer Success Agent (Call Center)
Builds
Customer support and operational assistance for book fair programs
Domain
Education / Retail
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication, Microsoft Office, CRM systems, multitasking, attention to detail
Preferred skills
Call center experience, Salesforce, mathematical aptitude, analytical skills
Responsibilities
Respond to customer inquiries via phone and email, resolve complaints and troubleshoot issues, support sales initiatives and special programs, document interactions, collaborate with sales teams
Seniority
Individual Contributor