Servicio al Cliente
Core
Provide customer service support and resolution of routine problems regarding client products or services via inbound/outbound calls or internet.
Role type
Customer Service Advisor
Builds
Customer satisfaction and business performance
Domain
Customer Support
Deliverable
client delivery
Required skills
product knowledge, decision-support tools usage, empathy, computer navigation, written and verbal communication, multi-tasking, shift rotation
Preferred skills
high school diploma, 3-6 months relevant experience
Responsibilities
meet contractual KPIs, clarify customer requirements, listen to customer needs, greet customers professionally, prepare accurate work records, offer additional products, track and retrieve information in database, respond to inquiries by referring to materials or senior staff
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