Sr Principal - ServiceNow Product Owner
Core
Lead end-to-end product management and strategic vision for the ServiceNow platform, driving automation, AI capabilities, and governance to deliver business value and operational efficiency.
Role type
Sr Principal ServiceNow Product Owner
Builds
Enterprise ServiceNow platform capabilities including ITSM, ITOM, IRM/GRC, SecOps, HRSD, CSM, and AI-enabled features
Domain
Financial Services / Enterprise IT Platform Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow platform expertise, product strategy, federated model management, ITIL/ITSM frameworks, risk and compliance, vendor management, data governance, cost optimization
Preferred skills
ServiceNow certifications (CSA, CIS, Certified Product Owner), AI/ML or GenAI experience, cloud platform exposure, platform standardization
Technologies
ServiceNow, AI/GenAI tools, data lake, analytics tools
Responsibilities
Define and own the ServiceNow platform vision and multi-year roadmap; Establish platform governance models and standards; Drive AI/GenAI adoption and value realization; Manage vendor relationships and ecosystem integrations; Govern data strategy and CMDB maturity; Partner with stakeholders to drive adoption and change management
Seniority
Sr Principal, hands-on IC with strategic oversight
