Specialist, Customer Success (English Speaker)
Core
Partner with global technology leaders to cultivate strong customer relationships, ensure satisfaction, and drive product usage for SMB/Mid-Market segments.
Role type
Specialist, Customer Success (Sales Support)
Builds
Customer success plans, renewal events, and sales forecasts for tech clients.
Domain
Technology / Outsourced Customer Success
Deliverable
client delivery
Required skills
Customer relationship management, product knowledge, data analytics, CRM management, sales forecasting, high-volume calling, MS Office proficiency
Preferred skills
Salesforce experience, MSFT products knowledge, 3+ years in Customer Success/Sales/Tech
Responsibilities
Guide customers through post-purchase milestones to accelerate time to value, conduct regular health checks to gauge satisfaction, remediate customer concerns, capture Voice of the Customer feedback, manage revenue lifecycle including renewals, provide sales forecasts, maintain CRM data, and build relationships with cross-functional teams.
Seniority
Specialist, individual contributor
