Specialist, Customer Success (English Speaker)
Core
Support SMB/Mid-Market customers to cultivate relationships, ensure satisfaction, and drive product usage and renewal.
Role type
Specialist, Customer Success (Sales Support)
Builds
Customer success plans, sales forecasts, and renewal events for global technology clients.
Domain
Technology / Outsourced Customer Success
Required skills
Customer relationship management, product knowledge, sales contract research, price quotation, CRM management, data analytics, sales forecasting, cross-functional collaboration, objection handling, high-volume calling
Preferred skills
Salesforce experience, MSFT products knowledge, 3+ years in Customer Success/Sales/Tech
Technologies
Salesforce, MS Office, MSFT products
Responsibilities
Guide customers through targeted milestones to accelerate time to value; Conduct regular health checks to gauge satisfaction; Remediate customer concerns and roadblocks; Capture Voice of the Customer feedback; Manage full revenue lifecycle including renewals; Develop customer success plans using data analytics; Provide accurate sales forecasts; Maintain CRM data; Overcome objections with product knowledge; Ensure professionalism in phone and email interactions.
Seniority
Specialist, 3+ years experience