Data Operations Senior Analyst
Core
Support platform operations products and services by troubleshooting complex issues, managing customer issues in Salesforce, and improving support workflows for healthcare platform integrations.
Role type
Senior IC data operations analyst
Builds
Reliable support and operational processes for third-party partnerships using athenahealth's platform technologies
Domain
Healthcare IT / Platform Operations
Required skills
SQL, Salesforce, process documentation, stakeholder communication, project status reporting, workflow improvement, tooling automation, Excel
Preferred skills
Analytical thinking, project management, AI tool usage
Technologies
Salesforce, SQL, Excel, AI tools
Responsibilities
Manage and troubleshoot customer issues in Salesforce; Follow, maintain, and improve standard operating procedures; Communicate project status, timelines, and risks to stakeholders; Act as the voice of the client to identify workflow improvements; Collaborate with internal and external partners to resolve issues; Support process improvement efforts across platform operations.
Seniority
Senior, hands-on IC