IT Process Engineer
Core
Senior technical leader planning, designing, and improving IT service management processes aligned to the ITIL framework, with core ownership of Incident, Problem, Change, Release, Service Level, Knowledge, Configuration Management, and IT Asset Management.
Role type
Senior IC IT Process Engineer (ITIL/Service Management)
Builds
IT service management processes, CMDB governance, service mapping, and IT asset lifecycle management practices
Domain
Healthcare IT / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL framework expertise, Configuration Management (CMDB), IT Asset Management (ITAM), Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Knowledge Management, strategic planning, process architecture, cross-functional leadership
Preferred skills
None stated
Technologies
ITIL, CMDB, ITAM tools
Responsibilities
Lead and deliver medium- to large-scale strategic initiatives for IT service delivery; provide strategic direction and thought leadership to align processes with business and clinical needs; act as Subject Matter Expert and trusted advisor for complex system and process challenges; perform key leadership roles including Problem Manager, Change Manager, and Process Architect; ensure accurate service mapping, asset lifecycle visibility, and data integrity.
Seniority
Senior, hands-on IC with strategic leadership
