ServiceNow HAM Pro Consultant/Lead
Core
Lead end-to-end ServiceNow Hardware Asset Management Professional (HAM Pro) initiatives, defining and optimizing hardware asset lifecycle processes and establishing governance for enterprise environments.
Role type
Senior IC ServiceNow HAM Pro Consultant/Lead
Builds
Scalable, governed, automated, and audit-ready hardware asset lifecycle processes within ServiceNow.
Domain
IT Asset Management (ITAM) / Enterprise Service Management
Required skills
ServiceNow HAM Pro, ServiceNow ITAM, CMDB, Discovery, CSDM, ITSM, Flow Designer, Integration Hub, JavaScript, Glide APIs, REST/SOAP APIs, Microsoft Intune, Microsoft Configuration Manager, Entra ID, ERP integration, data migration, data reconciliation, data normalization, stakeholder management, solution design, technical leadership
Preferred skills
Leading enterprise ServiceNow HAM Pro implementations, ServiceNow ITAM and broader asset lifecycle management programs, enterprise CMDB and CSDM initiatives, ServiceNow Discovery and endpoint management integrations, ITIL-based service management processes
Technologies
ServiceNow, JavaScript, Microsoft Intune, Microsoft Configuration Manager, Entra ID, ERP, REST, SOAP
Responsibilities
Lead end-to-end ServiceNow HAM Pro initiatives from discovery through post-production support; Define and optimize hardware asset lifecycle processes; Establish HAM governance, ownership models, controls, and data standards; Design and support integrations between HAM Pro and CMDB, Discovery, procurement, ERP, HR, and endpoint systems; Improve asset and configuration item data quality through normalization and reconciliation; Lead or support data migration, validation, reporting, and production readiness activities; Facilitate stakeholder workshops and translate business needs into scalable solutions; Provide technical oversight, mentorship, and drive ongoing improvements to HAM processes and automation.
Seniority
Senior, hands-on IC with leadership responsibilities