Specialist, Customer Success
Core
Support an existing customer base to cultivate relationships, ensure satisfaction, and capture the voice of the customer.
Role type
Specialist, Customer Success
Builds
Customer satisfaction and engagement for global technology leaders
Domain
Technology services / Customer Success
Deliverable
client delivery
Required skills
high-volume calling, sales quota achievement, process orientation, problem solving, Salesforce.com/CRM proficiency, MS Office proficiency
Preferred skills
experience learning new technology and data
Responsibilities
Manage high volume of customer contacts via phone and email, conduct health checks to gauge product satisfaction, document and track qualitative feedback and quantifiable measurements, capture Voice of the Customer, address customer concerns and roadblocks
Seniority
Specialist, individual contributor
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