Technical Support Representative
Core
Provide Tier 1 technical support and troubleshooting for enterprise-level cybersecurity products, acting as a liaison between customers and internal support teams.
Role type
Product Support Engineer (Tier 1)
Builds
Customer support and issue resolution for Proofpoint's email security and collaboration tools
Domain
Cybersecurity / Email Security / Cloud Collaboration
Deliverable
client delivery
Required skills
Technical support, problem analysis, email administration, networking, customer communication, system troubleshooting
Preferred skills
Linux, subject matter expertise in Proofpoint technologies, proactive problem-solving
Technologies
Email systems, DNS, Linux, Proofpoint technologies
Responsibilities
Provide Tier 1 support to administrators and partners, troubleshoot complex technical issues via phone/email/web, advise on product usage, manage product escalations, assist with installations and configuration
Seniority
Entry to Mid-level, self-directed IC