ITSM ServiceNow Discovery Process Owner
Core
Architecting and optimizing ServiceNow CMDB/Discovery processes to align IT infrastructure data with business objectives and ITIL frameworks.
Role type
Senior IC ITSM ServiceNow Discovery Process Owner
Builds
Accurate Configuration Item (CI) data, automated discovery probes, and aligned CMDB structures for the energy sector.
Domain
Energy industry IT Service Management (ITSM) and Configuration Management Database (CMDB)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow Discovery, ServiceNow CMDB, ITIL framework, CSDM alignment, JavaScript scripting, process design, stakeholder collaboration, audit process development, security compliance, workflow development
Preferred skills
ServiceNow On-Prem experience, custom probe development, performance analytics, business process architecture, continual IT process improvement
Technologies
ServiceNow, JavaScript, ITIL, CSDM
Responsibilities
Design and optimize ServiceNow Discovery processes and scripts; Troubleshoot discovery errors and script failures; Align CMDB outputs with Common Service Data Model (CSDM); Develop audit processes for stale data and misclassified CIs; Support CI lifecycle processes; Create architecture requirements and system integration definitions.
Seniority
Senior, hands-on IC
