Service Delivery Manager
Core
Manage Professional Services delivery execution for assigned sales regions, ensuring alignment with customer requirements and internal commitments across APJ/EMEA geographies.
Role type
Service Delivery Manager
Builds
Professional Services engagements for cybersecurity solutions
Domain
Cybersecurity / Professional Services
Deliverable
client delivery
Required skills
managing multiple concurrent engagements, coordinating across matrixed teams without direct authority, resolving complex delivery challenges through influence, stakeholder management, operational rigor, continuous improvement, deployment planning, customer onboarding support
Preferred skills
experience in technical or Professional Services environments, ability to succeed in fast-moving growth organizations
Technologies
N/A
Responsibilities
Own and manage Professional Services delivery execution for assigned sales regions, Serve as the primary point of coordination across delivery teams and partners, Drive resolution of complex delivery challenges, Monitor workloads and delivery coverage, Track and report on key performance indicators, Identify delivery risks and improvement opportunities, Partner with Sales and Account Management for pre-sales and onboarding, Engage with customer stakeholders to support satisfaction and adoption
Seniority
Mid-Senior, hands-on IC