Professional Services Delivery Manager (Remote)
Core
Lead a team of delivery engineers and technical project leads to implement enterprise networking and security solutions for customers.
Role type
Senior Professional Services Delivery Manager
Builds
Enterprise networking and security service engagements
Domain
IT Services / Networking & Security
Deliverable
client delivery
Required skills
Team leadership and coaching, operational oversight, project governance, resource planning, risk management, escalation management, process improvement, stakeholder collaboration
Preferred skills
Experience with migration and integration projects, capacity planning, organizational growth strategy
Technologies
Networking and Security
Responsibilities
Lead, coach, and develop a team of Professional Services Engineers and Technical Project Leads; Provide leadership oversight across active Networking and Security services engagements; Standardize service delivery methodologies and quality controls; Partner with Sales, Presales, and PMO to ensure successful project execution; Serve as a senior escalation point for critical customer situations.
Seniority
Senior, hands-on IC with people leadership
