Senior Program Operations Manager
Core
Oversee end-to-end operational processes for online learning programs, including scheduling, student tracking, faculty contract processing, and program launches.
Role type
Senior Program Operations Manager
Builds
Online learning programs and operational workflows
Domain
Higher Education / Online Learning
Required skills
Operations management, Project management, Data analysis, Process improvement, Stakeholder management, LMS/SIS proficiency
Preferred skills
Master's degree, Smartsheet, Slate, Banner, Higher education experience
Technologies
Canvas, Teams, Zoom, Panopto, MailChimp, Navigate 360, Stellic, Help Scout, Smartsheet, Slate, Banner
Responsibilities
Oversee semesterly data cleanup and student list management, Develop and document standard operating procedures (SOPs), Monitor KPIs and provide reports to leadership, Support course delivery via synchronous sessions and course pack creation, Collaborate with cross-functional teams on program launches and faculty contracts
Seniority
Senior, hands-on IC
