Technical Support Specialist
Core
Front-line IT support providing desk-side hardware, software, and video conference assistance to attorneys and staff in a law firm.
Role type
Technical Support Specialist (Tier 1/2)
Builds
IT support services for legal professionals
Domain
Law Firm IT Operations
Deliverable
client delivery
Required skills
Windows OS troubleshooting, hardware setup and repair, video conferencing support, mobile device support (iPhone/iPad/Android), HelpDesk ticketing, printer/scanner maintenance
Preferred skills
HP LaserJet and Ricoh printer expertise, A+ certification, law firm experience, Level 2 support experience
Technologies
Windows OS, MS Office Suite, NetDocuments, Google Chrome, Zoom, HP LaserJet, Ricoh
Responsibilities
Provide desk-side hardware and software support, manage video conference room setup and user assistance, troubleshoot desktop/laptop hardware and software issues, support handheld devices, maintain IT inventory and assist with hardware checkout
Seniority
Individual Contributor, 3+ years experience