Staff Experience Manager
Core
Lead strategic direction for staff digital experience, overseeing administrative and operational systems like Workday and Adaptive Planning to ensure efficient, user-centered experiences for university staff.
Role type
Staff Experience Manager (Enterprise Applications & Digital Services)
Builds
End-to-end technology and service solutions for staff-facing administrative functions
Domain
Higher Education / Enterprise Application Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Leadership and team development, Enterprise application lifecycle management, Process optimization and automation, Vendor management and contract negotiation, Change management and training, Governance and portfolio management, Agile and Waterfall project methodologies, Data analytics for decision-making
Preferred skills
Business process optimization expertise, Higher education vendor management experience, Data-driven decision-making with service metrics, Advanced service management certifications (ITIL, Prosci, Lean Six Sigma), AI and cloud technology familiarity
Technologies
Workday HCM/Finance, Adaptive Planning, ServiceNow, AWS
Responsibilities
Lead Staff Experience Solutions, Strengthen Cross-Functional Delivery, Drive Staff Experience Strategy, Champion Inclusive & Accessible Services, Represent Staff Experience in Governance, Develop High-Performing Teams, Streamline Staff Processes, Oversee System Discovery & Documentation, Lead System Consolidation & Cost Optimization, Enhance ITS Operations & Collaboration, Leverage Analytics for Improvement, Deliver Projects with Appropriate Methodologies, Advance Change Management & Training, Manage Vendor Performance & Compliance, Support Procurement & Risk Alignment
Seniority
Senior, hands-on IC with leadership responsibilities