Change Lead
Core
Driving adoption of digital experience and AI-powered conversational search initiatives through change management, communication, and stakeholder engagement strategies.
Role type
Senior Change and Communications Lead
Builds
Unified, accessible, student-centred digital ecosystem via modern digital experience platforms and AI-enabled search
Domain
Higher Education / Digital Transformation
Required skills
Change management methodologies (Prosci, AgilePM), stakeholder engagement, communication strategy, training design, workshop facilitation, risk mitigation, Agile delivery
Preferred skills
Experience with digital experience platforms, AI-enabled solutions, customer experience initiatives
Technologies
Digital experience platforms, AI-enabled search, conversational search
Responsibilities
Develop and execute change management and communication strategies, lead stakeholder engagement activities, manage change champion networks, coordinate training and business readiness, facilitate business reference groups, support benefits realisation
Seniority
Senior, hands-on IC
