Customer Service Representative
Core
Handling high-volume customer inquiries via phone, email, and omni-channels to resolve issues, process claims, and support internal sales teams for dental professionals.
Role type
Customer Service Representative
Builds
Customer satisfaction and seamless support for Henry Schein's dental professional clients
Domain
Healthcare supply chain / Dental industry
Deliverable
client delivery
Required skills
Multi-channel communication, CRM case logging, carrier logistics coordination, adverse event processing, administrative data entry, insurance claim evaluation
Preferred skills
Salesforce, JD Edwards, dental product knowledge
Technologies
Windows, Microsoft Office, Salesforce, JD Edwards, CRM systems
Responsibilities
Answering high volumes of customer calls and emails, logging call details in CRM, liaising with internal departments and external agencies to resolve issues, tracking deliveries and arranging returns, processing adverse events and product recalls, evaluating carrier insurance claims, providing online support, processing non-stock orders and credit notes
Seniority
Individual Contributor