Regional Field Service Manager
Core
Lead a team of Field Service Engineers to deliver equipment uptime, service execution, and customer satisfaction for life sciences and diagnostics clients.
Role type
Senior Field Service Manager (Team Lead)
Builds
Diagnostic equipment service solutions for clinicians and hospitals
Domain
Life Sciences / Medical Diagnostics
Required skills
Field service leadership, team coaching, customer escalation management, cross-functional partnership, daily management, KPI analysis, root cause problem solving
Preferred skills
Medical device industry experience, Lean business systems (Kaizen), global matrix organization experience
Technologies
Danaher Business System, Kaizen
Responsibilities
Lead and develop a high-performing team of Field Service Engineers; ensure timely, high-quality service calls and installations; partner with Sales and Applications to retain business and support growth; drive regional service performance through KPI review; resolve customer escalations using data-driven root cause analysis; implement continuous improvement initiatives.
Seniority
Senior, hands-on IC with people leadership