Customer Service Manager - EMEA Working Hours
Core
Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce.
Role type
Senior Customer Service Manager (EMEA)
Builds
Consistent, excellent customer service and Order-to-Cash operations for EMEA region
Domain
Life sciences, diagnostics, biotechnology, high-tech filtration
Required skills
Customer service leadership, Order-to-Cash management, KPI/SLA tracking, SAP/ERP proficiency, Microsoft Office, change management, workforce allocation, process automation
Preferred skills
Coaching and mentoring, data-driven process improvements, RPA/AI implementation
Responsibilities
Provide EMEA leadership to Customer Service Team Lead Supervisors; Act as senior escalation contact for complex customer issues; Lead major customer service transformation initiatives; Champion automation and data-driven process improvements; Optimize workforce allocation and ensure service quality during transitions.
Seniority
Senior, hands-on IC with leadership responsibilities