VP, EMEA Operational Excellence
Core
Leading support services for a large-scale operations function across EMEA, driving efficiency, governance, insight, and operational resilience for approximately 1,400 people.
Role type
VP, EMEA Operational Excellence
Builds
Operational support model, automated processes, capacity plans, and governance frameworks for a 1,400-person team across 11 countries.
Domain
Fintech / Payments / Operations
Required skills
Senior leadership of multi-country operations, Capacity planning, Service delivery management, Intelligent Process Automation (IPA) leadership, AI-enabled automation, SQL data warehousing, Tableau visualization, Governance and compliance oversight, Business continuity planning, Client onboarding and bid support, Expense management.
Preferred skills
Operational Excellence methodologies, Data analytics and forecasting, RPA implementation, UI Path, Genesys/Avaya/Aspect contact center platforms, NICE WFM, Salesforce, Power BI.
Technologies
SQL, Tableau, VBA, UI Path, Genesys, Avaya, Aspect, NICE WFM, Salesforce, Power BI.
Responsibilities
Lead capacity planning and resourcing recommendations; Oversee day-to-day service performance and scheduling; Lead the Intelligent Process Automation team and AI initiatives; Lead the enterprise SQL data warehouse and visualization team; Hold accountability for management action plans and compliance training; Design operational support models for new clients and assess cost impact.
Seniority
VP, Strategic Leadership
