District Service Manager
Core
Lead field service operations for life sciences diagnostics in Canada, managing customer escalations, team development, and P&L performance.
Role type
Senior Field Service Manager (Americas/Canada)
Builds
Field service delivery and customer support for life sciences diagnostics equipment
Domain
Life Sciences / Diagnostics / Biotechnology
Deliverable
client delivery
Required skills
Team leadership and coaching, P&L management, root cause analysis, commercial selling, process improvement (kaizen/DBS), stakeholder management
Preferred skills
Fluent French, remote team management experience
Technologies
Danaher Business System (DBS)
Responsibilities
Resolve complex customer issues and manage escalations, coach and develop field service team members, drive revenue growth through service agreement sales, manage district P&L to meet profit targets, implement process improvements using DBS methodologies
Seniority
Senior, hands-on IC with team leadership
