Sr. Director, United States Field Technical Service
Core
Lead the North American Field Service Organization for the Dx Commercial Operation, ensuring operational excellence, profitability, and customer retention across a broad install base.
Role type
Senior Director, Field Service Operations
Builds
Field service operations, dispatch, and coordination for clinical diagnostic systems
Domain
Life sciences, diagnostics, and biotechnology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, P&L management, revenue growth, customer relationship management, cross-functional partnership, resource allocation, team leadership, service contracting knowledge
Preferred skills
Medical laboratory experience
Technologies
Field Customer Support systems, Service Contracting platforms
Responsibilities
Develop strategic goals and objectives for the service business, own and develop service business P&L, manage revenue growth objectives for territories, implement customer support strategies, prepare and manage Service Business Reviews, coordinate the field service command center, participate in corporate strategic planning
Seniority
Senior Director, executive-level leadership