Senior Manager, Commercial Services – Diagnostics
Core
Accountable owner for the portfolio of Virtuox service programs, developing, managing, and optimizing services to support commercial and operational priorities for ResMed's sleep therapy devices.
Role type
Senior Manager, Service Strategy & Operations
Builds
Service programs, pilot models, and operational workflows for Virtuox diagnostics
Domain
Healthcare / Digital Health / Sleep Therapy
Deliverable
product features
Required skills
Service strategy, pilot management, cross-functional leadership, commercial acumen, data analytics, regulatory compliance, business case development
Preferred skills
Digital health familiarity, AI/automation experience, user research, competitive analysis
Technologies
AI-powered tools, automated service platforms
Responsibilities
Own end-to-end strategy development for Virtuox services including vision setting and roadmap creation; Translate strategic direction into operational plans and workflows; Lead prioritized pilots design, implementation, and iteration; Own daily execution of service pilots ensuring delivery against KPIs; Partner with tech and data teams to implement AI-powered and automated tools; Conduct competitive analysis and user research to inform service differentiation; Support service monetization strategy through business case development.
Seniority
Senior Manager, strategic ownership & execution