ServiceNow Integration Engineer/Specialist
Core
Design, develop, and support integrations between the ServiceNow platform and enterprise systems to enhance HR & IT service management, automation, and operational workflows.
Role type
ServiceNow Integration Engineer
Builds
Scalable, secure, and reliable integrations connecting ServiceNow with enterprise applications, cloud platforms, and automation tools.
Domain
IT Service Management (ITSM) / IT Operations Management (ITOM) / Enterprise Integration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow Application Developer certification, REST/SOAP API design, IntegrationHub/Flow Designer, MID Server configuration, JavaScript, ITOM Discovery, CMDB data quality management, Jira integration, UiPath integration, authentication mechanisms troubleshooting
Preferred skills
ServiceNow Discovery and Service Mapping implementation certificates, Event Management & Orchestration knowledge, OAuth/SSO/certificate security protocols, Workday integration experience
Technologies
ServiceNow, IntegrationHub, MID Server, Jira, UiPath, AWS, Azure, Workday
Responsibilities
Design and maintain integrations using APIs and IntegrationHub; Configure and support ITOM Discovery for accurate CMDB data; Deliver integrations with Jira and UiPath for workflow synchronization; Support integration use cases across cloud platforms and enterprise applications; Collaborate with architects to translate business requirements into scalable solutions; Implement monitoring, error handling, and data reconciliation; Troubleshoot production issues and maintain documentation.
Seniority
Mid-level, hands-on IC